Privacy Policy

Last updated: 20 January 2026

1. Introduction

This Privacy Policy describes how FitnessOnline collects, uses, and protects your personal data when you visit or make a purchase from our website.

We are committed to protecting your privacy and complying with the EU General Data Protection Regulation (GDPR) and applicable Finnish data protection legislation.

2. Data Controller

Company name: FitnessOnline
Business ID (Y-tunnus): FI24435949 (2443594-9)
Address: Tyynenmerenkatu 3, LT3, 00220 Helsinki-Finland
Email: info@fitnessonline.fi
Phone: +358 40 503 0330

3. Personal Data We Collect

3.1 Customer and Order Information

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number
  • Products purchased
  • Order history

3.2 Account Information

  • Username
  • Encrypted password

3.3 Payment Information

Payments are processed securely by third-party payment providers. We do not store or process full payment card details.

3.4 Technical Data

  • IP address
  • Browser type and version
  • Device and operating system information
  • Cookies and website usage data

3.5 Marketing Data

  • Newsletter subscription details
  • Marketing email interaction data (opens and clicks), if applicable

4. Purpose and Legal Basis for Processing

PurposeLegal Basis
Processing orders and deliveriesPerformance of a contract
Customer service and supportLegitimate interest
Managing customer accountsPerformance of a contract
Accounting and tax obligationsLegal obligation
Website functionality and securityLegitimate interest
Marketing communicationsConsent
Analytics and website optimizationConsent
Fraud preventionLegitimate interest

5. Cookies and Tracking Technologies

We use cookies and similar technologies to ensure proper website functionality and to improve user experience.

Types of cookies we use:

  • Necessary cookies: shopping cart, checkout, login, security
  • Analytics cookies: website usage and performance statistics
  • Marketing cookies: advertising and remarketing, if enabled

You can manage or withdraw your cookie consent at any time through our cookie settings.

6. Sharing of Personal Data

We share personal data only when necessary and only with trusted third parties, such as:

  • Payment service providers (e.g. Klarna, Stripe, PayPal)
  • Shipping and logistics partners (e.g. Posti, DHL, UPS)
  • Website hosting and IT service providers
  • Email and marketing service providers
  • Accounting and invoicing services
  • Analytics providers (e.g. Google Analytics)

We do not sell personal data to third parties. All partners are required to process personal data in compliance with GDPR.

7. International Data Transfers

Some service providers may be located outside the EU/EEA. When this occurs, personal data is transferred using appropriate safeguards, including EU Standard Contractual Clauses.

8. Data Retention

  • Order and accounting records: 6–10 years (legal obligation)
  • Customer account data: until the account is deleted
  • Marketing data: until consent is withdrawn
  • Cookies: according to cookie type and user settings

9. Your Rights Under GDPR

You have the right to:

  • Access your personal data
  • Request correction of inaccurate or incomplete data
  • Request deletion of your personal data
  • Restrict processing of your data
  • Receive your data in a portable format
  • Withdraw consent at any time
  • Lodge a complaint with a supervisory authority

Finnish Data Protection Ombudsman
Website: https://tietosuoja.fi

10. Data Security

We use appropriate technical and organizational measures to protect personal data, including:

  • SSL encryption
  • Secure servers
  • Restricted access to personal data
  • Encrypted password storage

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any significant changes will be published on this page with an updated revision date.

12. Contact Information

If you have any questions about this Privacy Policy or how we process personal data, please contact us:

Email: info@fitnessonline.fi
Phone Number: +358405030330

Shipping & Returns Policy

1. Shipping

Delivery Areas

We currently ship within Finland and selected EU countries. Delivery availability and options are shown at checkout.

Processing Time

Orders are processed within 1–2 business days (Monday–Friday, excluding public holidays). During peak periods, processing times may be slightly longer.

Shipping Methods

We use trusted delivery partners such as Posti. Available delivery options may include:

  • Parcel delivery to pickup points
  • Home delivery
  • Locker delivery

Shipping options are displayed at checkout based on your location.

Delivery Times

Estimated delivery times:

  • Finland: 1–3 business days
  • EU: 3–7 business days

Please note that delivery times are estimates and not guaranteed.

Shipping Costs

FINLAND: Fixed 9.99€   for orders under 100.00€ And FREE for orders more than 100.00€

EUROPE: Fixed 29.99  for orders under 200.00€ And FREE for orders more than 200.00€

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information.

Delays

We are not responsible for delays caused by shipping carriers, customs processing, or circumstances beyond our control (e.g., strikes, weather conditions).

2. Right of Withdrawal (EU Customers)

In accordance with EU consumer protection laws, you have the right to withdraw from your purchase within 14 days of receiving your order.

To exercise this right, you must notify us within the withdrawal period.

3. Returns

Return Conditions

To be eligible for a return:

  • The item must be unused and in resellable condition
  • The item must be in its original packaging
  • All seals must be intact (if applicable)

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned if opened or used:

  • Supplements and nutrition products
  • Personal hygiene items
  • Underwear or similar apparel

Return Process

  1. Contact our customer support at info@fitnessonline.fi
  2. Provide your order number and reason for return
  3. You will receive return instructions
  4. Ship the item back according to the instructions provided

Return Shipping Costs

Unless the item is defective or incorrect, the customer is responsible for return shipping costs.

4. Refunds

Once we receive and inspect your returned item:

  • Approved refunds will be processed within 24 hours.
  • Refunds are issued to the bank account you provide.

Original shipping costs are non-refundable unless the return is due to our error.

5. Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  • Contact us within 48 hours of delivery
  • Provide photos and order details

We will arrange a replacement or full refund at no additional cost.

 

6. Unclaimed Packages

If a package is not collected from a pickup point and is returned to us:

  • This is not considered a standard return
  • We reserve the right to charge a handling and return shipping fee

7. Customs and Duties

For orders shipped outside the EU:

  • The customer is responsible for any applicable customs duties, taxes, or import fees

8. Contact Information

If you have any questions regarding shipping or returns, please contact us:

Email: info@fitnessonline.fi
Business Name: FITNESSONLINE
Address: Tyynenmerenkatu 3 LT 3, 00220 Helsinki-FI