FAQs

A. Because supplements are not all just about the name of the ingredient or the number on the label. Quality can also mean where the ingredients come from, manufacturing standards, testing, purity, accurate labeling and the reputation behind the product.

We carefully select products from established international brands that have earned customer trust over many years. We genuinely care about the quality and effectiveness of the products we sell — and we would rather offer products we believe in than simply sell the cheapest options available.

And perhaps most importantly, when you shop with us, you're not just buying a product. You can also ask questions and get honest advice from people who genuinely enjoy and understand sports nutrition.

A. Of course! We’re always happy to help you find the right product based on your goals, training and preferences.

The best option is to visit our store in person. Choosing the right supplement can involve quite a few questions, and having a conversation with you directly allows us to understand what you’re looking for and give you better advice. By email or text message, the same conversation can take much longer.

📍 Tyynenmerenkatu 3, 00220 Helsinki, Finland

We’re happy to help — just come in and lets talk!

A. Supplements can be helpful, but they are exactly what the name suggests — a supplement to your diet and lifestyle, not a replacement for them.

YOU CAN’T SUPPLEMENT A BAD DIET!

The best results usually come from consistent training, good nutrition, sufficient sleep and choosing supplements that genuinely fit your goals. A high-quality supplement can support your progress, but there is no product that can replace the basics.

What you eat matters, What you do matters, Your habits and lifestyle matters.

That’s also why we prefer to understand your goals before recommending a product. Sometimes the best advice isn't to buy more supplements — it’s to focus on the fundamentals first

A. The global demand for whey protein has exploded much faster than supply can increase.

What happened?

🥛 Whey is no longer only for bodybuilders.
High-protein foods and drinks are everywhere now: protein bars, yogurts, coffees, snacks, ready-to-drink shakes and more. This has dramatically increased demand for whey ingredients.

📈 The GLP-1 / weight-loss drug boom has added even more demand.
People using these medications are often encouraged to consume enough protein to help preserve muscle while losing weight, creating another huge group of whey-protein consumers.

🏭 Supply cannot increase overnight.
Whey is largely produced as part of cheese manufacturing and then requires specialised processing to become high-quality whey protein concentrate or isolate. Building new processing capacity takes significant time and investment.

📦 Inventories have become very tight.
Demand has outpaced available supply, pushing whey concentrate and isolate prices to exceptionally high levels globally. Europe has also been affected, with reports of sharp increases in WPC80 prices.

In short:

The price of whey protein hasn't increased because supplement companies suddenly decided to make more money. The raw material itself has become dramatically more expensive globally.

And unfortunately, this affects everyone in the industry — from the largest international supplement brands to smaller companies and retailers.

A. Most supplements should be stored in a cool, dry place away from direct sunlight and moisture. Always keep the container properly closed and follow any specific storage instructions shown on the product label.

Proper storage helps maintain the product's quality throughout its shelf life.

A. This is a situation many people experience. Sometimes training stops for a while because of work, studies, travel, injury, family commitments or simply life getting busy.

And after the summer, we hear this question quite often! During the summer, many people spend more time doing other activities and enjoying the outdoors — such as swimming, cycling, fishing, travelling or simply spending time outside — and the gym routine may take a break for a while. When they eventually return to training, they may discover that some of their supplements have reached or passed their best-before date.

Whether a product is still suitable to use depends on several factors, including the type of supplement, how long it has been past its best-before date and how it has been stored.

The best-before date is the manufacturer's guarantee that the product will maintain its expected quality up to that date when stored correctly. After this date, we cannot guarantee the same quality, taste, texture or effectiveness.

If the product has an unusual smell, taste, colour or appearance, or has been exposed to excessive heat or moisture, we recommend not using it.

A. I’ve been asked this question so many times, The answer is not always Yes! Sometimes yes, sometimes no — and we're always honest about it.

We personally use and have experience with many of the products we sell, but of course, it's impossible for us to use every single product in the store. But since we hear so many feedbacks on the daily basis for big percentage of the products, If not all we most of the time can offer an honest opinion. 

And keep in mind that different people have different goals, preferences and needs, so a product that is perfect for one customer may not necessarily be something we personally need or use.

However, whether we personally use a product or not, we carefully consider the quality, ingredients, brand reputation and purpose of the products we sell. And if you ask us, “Do you use this yourself?”, you'll always get an honest answer.

At the end of the day, we enjoy talking about supplements and helping people find products that actually suit their goals and needs. That's one of the reasons we enjoy doing what we do.

A. Not necessarily — and I think that's how it should be.

For example, someone might come into the store and say, “I want a pre-workout.” One of the first things we usually ask is, “What time do you train?”

If they tell us they train late in the evening, We’ll explain that a strong pre-workout may affect their sleep and keep their heart rate elevated when their body should be winding down. And at the end of the day, good sleep is probably one of the most important recovery tools any of us have.

So even though we could simply sell them the pre-workout or any other products they came in for, We would rather have an honest conversation first. Maybe a different product would be more suitable. Maybe a stimulant-free option would make more sense. Or maybe they don't really need a pre-workout at all.

We always try to put ourselves  in the customer's position. If I were standing on the other side of the counter, what advice would I hope to receive?

That's how we to do business.

A. Just ask us!

In fact, a large percentage of the products we currently carry were originally brought in because someone asked for them.

We genuinely listen to what our customers are looking for. Sometimes someone asks about a product, brand or flavour that we don't currently have, and if we believe it is a good fit for our selection, we may decide to bring it in.

Of course, we can't promise that we can get every product or that every requested product will become part of our range. But we are always interested in hearing what you're looking for.

So if you can't find something, don't assume we don't have access to it — just ask. Your request might even be the reason it becomes available at Fitness Online in the future.