Privacy Policy

Last updated: 20 January 2026

1. Introduction

This Privacy Policy describes how FitnessOnline collects, uses, and protects your personal data when you visit or make a purchase from our website.

We are committed to protecting your privacy and complying with the EU General Data Protection Regulation (GDPR) and applicable Finnish data protection legislation.

2. Data Controller

Company name: FitnessOnline
Business ID (Y-tunnus): FI24435949 (2443594-9)
Address: Tyynenmerenkatu 3, LT3, 00220 Helsinki-Finland
Email: info@fitnessonline.fi
Phone: +358 40 503 0330

3. Personal Data We Collect

3.1 Customer and Order Information

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number
  • Products purchased
  • Order history

3.2 Account Information

  • Username
  • Encrypted password

3.3 Payment Information

Payments are processed securely by third-party payment providers. We do not store or process full payment card details.

3.4 Technical Data

  • IP address
  • Browser type and version
  • Device and operating system information
  • Cookies and website usage data

3.5 Marketing Data

  • Newsletter subscription details
  • Marketing email interaction data (opens and clicks), if applicable

4. Purpose and Legal Basis for Processing

Purpose Legal Basis
Processing orders and deliveries Performance of a contract
Customer service and support Legitimate interest
Managing customer accounts Performance of a contract
Accounting and tax obligations Legal obligation
Website functionality and security Legitimate interest
Marketing communications Consent
Analytics and website optimization Consent
Fraud prevention Legitimate interest

5. Cookies and Tracking Technologies

We use cookies and similar technologies to ensure proper website functionality and to improve user experience.

Types of cookies we use:

  • Necessary cookies: shopping cart, checkout, login, security
  • Analytics cookies: website usage and performance statistics
  • Marketing cookies: advertising and remarketing, if enabled

You can manage or withdraw your cookie consent at any time through our cookie settings.

6. Sharing of Personal Data

We share personal data only when necessary and only with trusted third parties, such as:

  • Payment service providers (e.g. Klarna, Stripe, PayPal)
  • Shipping and logistics partners (e.g. Posti, DHL, UPS)
  • Website hosting and IT service providers
  • Email and marketing service providers
  • Accounting and invoicing services
  • Analytics providers (e.g. Google Analytics)

We do not sell personal data to third parties. All partners are required to process personal data in compliance with GDPR.

7. International Data Transfers

Some service providers may be located outside the EU/EEA. When this occurs, personal data is transferred using appropriate safeguards, including EU Standard Contractual Clauses.

8. Data Retention

  • Order and accounting records: 6–10 years (legal obligation)
  • Customer account data: until the account is deleted
  • Marketing data: until consent is withdrawn
  • Cookies: according to cookie type and user settings

9. Your Rights Under GDPR

You have the right to:

  • Access your personal data
  • Request correction of inaccurate or incomplete data
  • Request deletion of your personal data
  • Restrict processing of your data
  • Receive your data in a portable format
  • Withdraw consent at any time
  • Lodge a complaint with a supervisory authority

Finnish Data Protection Ombudsman
Website: https://tietosuoja.fi

10. Data Security

We use appropriate technical and organizational measures to protect personal data, including:

  • SSL encryption
  • Secure servers
  • Restricted access to personal data
  • Encrypted password storage

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any significant changes will be published on this page with an updated revision date.

12. Contact Information

If you have any questions about this Privacy Policy or how we process personal data, please contact us:

Email: info@fitnessonline.fi
Phone Number: +358405030330